Responsible gambling

Responsible Gaming at Hard Rock Hotel & Casino Ottawa

At Hard Rock Hotel & Casino Ottawa, we are committed to providing a safe and enjoyable gaming experience for all our guests. We understand that responsible gaming is an important aspect of the entertainment industry and want to ensure that our players make informed choices about their gaming habits.

Tools and Features:

• Deposit Limits: Players can set limits on how much they spend in one session or over a period of time.
• Self-Exclusion Program: Guests can voluntarily exclude themselves from accessing the casino for a defined period, ensuring that players who feel they need to take a break can do so without being tempted back into gaming.
• Session Reminders and Loss Limits: Reality check reminders will pop up to remind guests how long they have been playing and how much money has been spent. Options are also available to set loss limits and time-outs.

Support Organizations:

We believe in responsible gaming practices that prioritize the well-being of our players. If you feel like your love for gaming is taking over, you don't need to face it alone. Please contact organizations such as:

• ConnexOntario: A province-wide service connecting Ontarians who may be struggling with problem gambling to confidential and professional assistance.
• Crisis Centre Ontario:

AGCO Regulations:

Our commitment to responsible gaming practices is closely aligned with the regulations set by the Alcohol and Gaming Commission of Ontario (AGCO). These include:

Responsible Gaming Messaging:

We understand the importance of responsible gaming practices, both in-person at our facilities and on any online platform. We strive to provide clear and visible messaging across all aspects of our operations:

• Visible Signage: Guests can see messages about playing responsibly displayed throughout the property.
• Online Presence: Our website, social media platforms, and advertising materials will include disclaimers regarding responsible gaming practices.

At Hard Rock Hotel & Casino Ottawa, we prioritize both our guests' entertainment needs and their well-being. If you need help with your gambling habits or know someone who does, please don't hesitate to reach out for support.