Privacy Policy

Hard Rock Casino Ottawa Privacy Policy

At Hard Rock Casino Ottawa, we value your trust and are committed to protecting the personal data you provide us with. This privacy policy explains how we collect, use, store, and share the information you give us when using our website or services.

Data Collection

When you interact with our website or register an account, we may ask for certain pieces of information such as:

• Contact details (name, email address, phone number)
• Demographic data (age, location)
• Preference-related information (language preference)

We also collect anonymous data through the use of cookies and analytics tools. Cookies are small text files stored on your device that help us remember your preferences or login status.

Data Usage

We may use your personal data to:

• Provide you with requested services or information
• Customize your experience based on your interests or language preference
• Improve our website and services by analyzing usage patterns

We will not sell, share, or rent out any of your personal data to third parties without first obtaining explicit consent. However, we may disclose the data in aggregate form for business purposes such as reporting or trend analysis.

Data Storage

Your data is stored securely on servers located. We implement industry-standard security measures to protect against unauthorized access, theft, loss, and destruction of your personal information.

Data Sharing

We reserve the right to share anonymous aggregated data with third parties for marketing, advertising, or research purposes. However, we will only do so after first removing all identifiable features that could potentially link back to you as an individual user.

Your Rights

As a Hard Rock Casino Ottawa account holder, you have the following rights:

• Right of access: You can request information about your personal data stored with us.
• Right of correction: If any of the data we hold is incorrect or out-of-date, you may correct it.
• Right to erasure (or "forget me"): In some circumstances, you may delete your entire account and have all associated data deleted from our systems.

Data Retention

We retain your personal data as long as necessary for providing services to you. However, in accordance with industry standards, we aim to keep your data no longer than months/years after the service is terminated or withdrawn.

If you'd like more information about how we manage your personal data, please do not hesitate to contact our support team using this email address.